Frequently Asked Questions

When considering “taking a bus” for an upcoming group trip, there are many unknown factors for the first time planner. Sometimes you may feel like you don’t know where to begin or even what questions to ask. Below are a few questions we hear frequently. Give us a call at (865) 694-0304 to discuss your specific needs.

What does “chartering” a motorcoach mean?

At PREMIER TRANSPORTATION, we are in the charter business only, meaning we make reservations for our motorcoaches to be used by groups for trips to anywhere in the USA and Canada.

We do not offer packages or plan tours for groups, but we do specialize in serving as partners for group trips by providing the most dependable drivers, the latest model busses and the safest mode of transportation available.

Is there a difference in a motorcoach and a bus?

In our book, Yes! This isn’t your granddad’s bus trip. PREMIER TRANSPORTATION’s fleet of late model Van Hool and Prevost motorcoaches are comfortable, stylish, safe and offer the most state-of-the art amenities for passengers’ traveling pleasure.

Frankly, if your last trip by motorcoach was more than five years ago, you are in store for a treat. This isn’t anything like the bus you rode to grammar school or home from college. Today’s European style motorcoach is a delight and your group will turn heads arriving in a stylish PREMIER coach.

Is smoking or alcohol allowed on the bus?

Smoking is not allowed on PREMIER motorcoaches.

The driver must always ensure every passenger onboard a PREMIER coach are safe at all times. We all like to have a good time, so please drink responsibly.  The driver has the right to determine whether alcohol is allowed onboard and as with federal and state laws, no one under the age of 21 is allowed to consume alcohol.

I have a CDL. Can I charter a bus without a driver?

Even if you have a Commercial Drivers License (CDL), only certified PREMIER associates may drive our charter coaches. Thanks to PREMIER’s ongoing training and certification requirements our customers can rest assured PREMIER’S drivers and equipment are the safest on the road.

What is required to confirm my reservation for a PREMIER coach?

First, PREMIER Customer Service will send you a no-obligation, custom quote for the group trip based on the itinerary you provide. If the quote is acceptable, a signed contract, along with the deposit, confirms you are accepting the quoted price for the anticipated itinerary for the group trip.

There are many occasions when all of PREMIER’s fleet of motorcoaches are chartered, so be sure to confirm your reservation early. Only the signed contract and receipt of deposit will hold a bus for your dates.

How much is my group’s trip going to cost?

Motorcoach travel provides a luxurious experience at a reasonable price for a group. Like many services, prices for chartering a motorcoach will vary based on the season’s demand. Additionally, the distance to your destination and driver’s hours are factors any charter motorcoach company must consider. At PREMIER we do our best to always fairly and competitively price group trips.

Customers often prefer to view the cost divided among all passengers or on a per person/per day basis, which calculates as the most economical, form of group transportation available. Motorcoach travel is the most cost effective way to go and far less than other modes of public transportation.

If you are apprehensive about the pricing or would like to understand more about the cost factors for PREMIER’s charter service do not hesitate to ask Customer Service.

Do I need to tip the bus operator?

Tipping is always at the discretion of the chartering group. Tip is not included in the quoted trip price paid by your organization.  It is customary for groups to tip $1-$2 per passenger if they feel their driver provides good service. For drivers delivering exceptional service, more has been reported.

Do I pay for parking, tolls, and other fees incurred during travel?

Yes, these fees are the responsibility of the chartering group. There are many areas where groups travel that charge for permits, tolls, and parking. Advance itinerary mapping and planning is suggested.

In high tourist travel areas, such as Washington, D.C., permits are required to drive a charter bus into the district as well as hourly fees for parking in required areas. According to your route, many of the best roads for traveling by bus charge rates based on the number of vehicle axles and the number of miles traveled per toll road. PREMIER charter drivers are familiar with the majority of these fees and policies, but the responsibility for payment is with the chartering party.

Finally, if you are planning your trip through a tour operator, these tolls and fees may already be included in their overall package pricing for the trip, but always check with your tour operator in advance.

Do I need to book a hotel room for the bus operator?

Yes, for overnight trips, one room per driver must be provided by the group for each night’s stay. When booking a large group block of rooms many hotels will provide a complimentary room for the bus driver – just ask! Also don’t forget to ask if there is a place to park the motorcoach and if there is a parking fee. You don’t want to be surprised upon arrival!

Destinations FAQ

PREMIER Destination Coaches

What are some of the bus’s amenities?

PREMIER buses are some of the most innovative in the industry. Each bus includes Wi-Fi access, 110-volt outlets, USB ports, DVD players, climate control, comfortable reclining seats, clean, onboard restroom facilities, foot rests, overhead storage, large tinted picture windows, seatbelts, PA system, AM/FM/CD/MP3 stereo, and spacious luggage bays.

Will there be a PREMIER attendant on the bus?

There will only be a Premier attendant on the bus if it is specified in the trip notes. If not, the driver will be able to assist you when not operating the motorcoach.

Are there restrooms on the bus?

Yes, the PREMIER Destinations buses have restroom amenities.

Can I leave my things on the coach during the trip?

Yes, while you’re welcome to leave non-valuable items onboard the bus; however, PREMIER is not responsible for any lost or stolen items.

Can I bring my own food and drink on the bus?

Yes, we welcome you to bring your own food and drink onboard as long as you clean up after yourself. Drinks should be in a sealable container. Premier has the right to prohibit.

Can I smoke or drink alcohol on the bus?

Smoking is not allowed on PREMIER buses. The driver has the right to determine whether alcohol is allowed onboard.

Are some seats on the bus better than others?

All seats on the bus are the same, though some seats have less legroom and space to recline due to the layout of the bus.

Can I bring my pet on the bus?

Only certified service animals are allowed on our buses. Please specify this in the “Special Requirements” section when booking.

Booking a Ticket

How do I book my ticket?

Browse through our upcoming PREMIER Destinations and book your ticket here.

After booking, what if I have to cancel my trip?

All trips are fully refundable for any reason until 7 days before the scheduled departure. Unless otherwise specified in the trip details. See our terms and conditions for more information.

What payments do you accept?

We accept payment via PayPal and all major credit cards from Visa, Mastercard, American Express, and Discover.

On the day of the trip

When should I arrive for the trip?

You should arrive at least 15 minutes before the bus is scheduled to depart.

Do I need to tip the driver?

Tipping is not included in the price of your ticket, but if you receive good service it is customary to tip $1-$2 per passenger

Will I have a ticket to get on the bus?

You can either print your email confirmation with the QR Code to be scanned as you board the bus, or we can scan the QR Code on your mobile device. If you forget your ticket and/or do not have access to your phone, then the trip leader will have a printed roster to check you in.

Does the bus take rest breaks?

For trips over four hours, we will stop for rest breaks at least every three hours.

After the event, how will I find my bus?

The bus will try to park in the same spot it dropped you off. If not, it will park as close as possible. We recommend that you take note of the bus number (located above the entrance door) as we may have several buses at your location. If the loading area moves to a new site, we will send a text message to your cell phone on file

When will the bus depart the venue?

The bus will leave the venue at the posted departure time. We will need to stick to this time to insure we arrive at our destination as planned.

What if I miss the bus?

It is the rider’s responsibility to be on the bus 15 minutes prior to departure. The bus must leave on time to maintain its schedule for ALL the riders on board. You, and only you, are responsible for being on the bus prior to departure. No refunds will be given for riders who miss the bus.

How does Premier Destinations get in touch with me after I book my trip?

Premier’s primary method of contact with the rider will be through the email you entered in when you purchased the ticket. On the day of your trip, we may also text you updates of any issues, delays, or reminders.

How do I cancel/modify my trip?

Please contact Premier Customer Service 865-694-0304 to cancel our modify your trip.

What is Premier Destinations Cancellation Policy?

You may cancel your booking and receive a full refund for any reason up until 7 days prior to your trip. For a more details please refer to our Terms and Conditions.

What happens if there’s a medical emergency on the bus?

Every PREMIER Destinations bus is equipped with first aid kits. If any rider experiences a medical emergency while on the bus, the driver will pull over and call 911.

Other Questions

I have a question that wasn’t answered here.

If you didn’t find the answer you’re looking for, please contact PREMIER Customer Service at 865-694-0304.